Safe AI Customer Operations for Marketplace Sellers

Smart Reply System

ManagemarketplacequestionsautomaticallywithAI.

Hallet answers customer questions in your brand voice. It sends safe replies automatically and asks your team to review risky situations.

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✓No credit card required✓Setup in 5 minutes✓Human-approved safe automation
Inbox
AI active · 92% confidence1 awaiting approval
When will my order arrive?09:41
Confidence 98%Sent automatically
M or L size?09:43
!Confidence 61%Human approval required

Size recommendations may require personal judgment

Do you have it in black?09:47
What is the return policy?09:52
Can I get an invoice?09:58
Controlled AI
Automation with confidence scoreHuman approval for risky repliesReplies in your brand voice
Safe Automation

AIcalculates confidence first.

Hallet does not send every reply automatically. The system first analyzes the answer's confidence level, then decides the right action.

1

AI creates the reply

The customer question is analyzed using your store's product data, rules, and brand voice.

2

Confidence score is calculated

The reply's accuracy and risk level are evaluated.

Confidence 98% → Auto-sendConfidence 61% → Human approval
3

The right action is applied

Safe replies are sent automatically. Risky situations stay under your team's control.

Protects your brand voiceFilters risky repliesKeeps your team in control

Built for Trendyol sellers.

English question replies on Etsy. More marketplaces coming soon.

Always-on responses

Setup time

Auto-replies sent

How It Works

Ready in 3 steps

01

Connect your API

Enter your Trendyol or Hepsiburada API credentials. Takes 5 minutes.

02

System goes live

Hallet starts monitoring questions and drafting AI replies.

03

Read your reports

Get morning notifications, check pending approvals, forget the rest.

Features

What does it do?

After setup, the only thing you need to do is read your morning report.

Instant replies

Questions are answered the moment they arrive. No waiting, no rating drop.

Learns over time

Every approval makes the next answer better.

Works while you sleep

A question comes in at night — by morning it's already answered.

Product-specific size charts

Reads sizing details per product and guides customers accurately on fit questions.

Never misses a sale

Out of stock? It suggests an alternative. Customer stays.

Improves your listings

Recurring questions become product description improvements.

Real Examples

This is what it looks like

Real question types, real answers.

🏪

Sample Store

Trendyol

AI AktifSHIPPING QUESTION

When will my order arrive? It's urgent.

Hallet

Güven %97 → Otomatik gönderildi
AI Reply
⚡ Same minute
Calculate Savings

How much can Hallet save you?

Adjust the sliders to your store metrics.

Monthly time saved

40 hours

Monthly savings

₺4,800

Answered at night

~180 / mo

Rating impact

+0.3 rating

Pricing

Safe AI assistant plans

Choose by question volume, approval flow, and automation level. Change anytime.

MonthlyYearly

Start

₺1.990/ay

For growing sellers

500 questions / month
Unlimited stores
Trendyol
Unlimited users
Automatic sending
Route risky messages to approval
Brand tone learning
Approved reply memory
Banned word management
Size chart support
Weekly summaries
Ticket support within 24 hours

Kredi kartı gerekmez

Most Popular

Growth

₺5.990/ay

For stores scaling operations

2,500 questions / month
Unlimited stores
Trendyol
Unlimited users
Automatic sending
Route risky messages to approval
Brand tone learning
Approved reply memory
Banned word management
Size chart support
Advanced reporting
Daily / weekly summaries
Priority processing queue
Ticket support within 24 hours

Kredi kartı gerekmez

Premium

Scale

₺15.990/ay

For high-volume support operations

10,000 questions / month
Unlimited stores
Trendyol + Etsy
Unlimited users
Automatic sending
Route risky messages to approval
Brand tone learning
Approved reply memory
Banned word management
Size chart support
Advanced reporting
Priority processing queue
API access
Priority support

Kredi kartı gerekmez

Enterprise

Custom

For large brands

Custom question quota
Unlimited stores
Trendyol + Etsy
Turkish + English support
Unlimited users
Full automation mode
Advanced safety rules
Banned word management
Size chart support
API & Excel export
Custom onboarding
SLA & priority support

Kredi kartı gerekmez

Compare Plans

Compare Plans

As your store grows, Hallet automates more of your customer support workflow.

Monthly question limit2,500
Marketplace supportTrendyol or Hepsiburada
Unlimited stores
Unlimited users
AI reply suggestions
Automatic sending
Brand tone learning
Risk message control
Banned word management
Size chart support
Advanced reporting
API & export support—
Support levelTicket support within 24 hours
Start for free10 days free
StartMost PopularGrowthPremiumScaleEnterprise
Monthly question limit5002,50010,000Custom
Marketplace supportTrendyol or HepsiburadaTrendyol or HepsiburadaTrendyol + Hepsiburada + EtsyTrendyol + Hepsiburada + Etsy
Unlimited stores
Unlimited users
AI reply suggestions
Automatic sending
Brand tone learning
Risk message control
Banned word management
Size chart support
Advanced reporting—
API & export support——
Support levelTicket support within 24 hoursTicket support within 24 hoursPriority supportPriority support & SLA
Start for free10 days freeStart for free10 days freeStart for free10 days freeContact Us
User Stories

What store teams notice first

The benefits teams mention most after bringing Hallet into daily support.

“Once Hallet handled repeated shipping and sizing questions, our team could focus on conversations that actually needed attention.”

Ayşe K.

Fashion store operations

Less waiting

“The biggest difference is brand voice. Replies are fast, but they still sound like our store.”

Mert A.

Marketplace manager

Consistent tone
FAQ

Your questions answered